Quick answer
Most small business websites need at least a privacy policy and a cookie notice, because almost every site collects some personal data, through a contact form, an email sign-up or analytics. If you sell, you also need terms of sale and clear refund and cancellation information. If you earn from affiliate links, you need a clear disclosure. Disclaimer, EULA and DMCA pages depend on what your site does. In the UK, companies must also show certain business details. This checklist is general guidance, not legal advice.
Key takeaways
- A privacy policy is needed whenever you collect personal data, which is almost always
- Non-essential cookies generally need consent, plus a notice explaining them
- Selling online means terms of sale and clear refund and cancellation rules
- Affiliate links must be disclosed clearly, close to the link
- Disclaimer, EULA and DMCA pages are only needed in certain situations
- UK companies must show their registered name, number and office address
- Review your pages whenever you add a new tool or change how you sell
Disclosure: Prodify Digital offers a bonus bundle and may earn a commission if you buy through our links. That does not change our assessment.
📘 Main article: This guide supports Scale.gg TOS Docs: Website Policies Without the Blank Page. There we look at how TOS Docs drafts these pages from your business details. This guide answers one question: which pages do you actually need?
Policy pages tend to get added in a rush the night before launch, or copied from someone else’s site. Neither is a good idea. The pages you need depend on what your site does: what data it collects, whether it sells, and how it earns money.
This guide answers one question: which legal pages does your website need? It walks through each common page, when it applies and what it should cover, then gives you a checklist to work through. It pairs with our main article, Scale.gg TOS Docs: Website Policies Without the Blank Page. You can also watch our TOS Docs walkthrough.
Nothing in this guide is legal advice. It is a plain-English starting point based on UK rules, with notes where other countries differ. Check current guidance or get qualified advice for your own business.
Which legal pages does every website need?
Start with what your site does, not with a list of documents. Answer these questions, and the pages you need follow:
| If your site… | You will usually need |
|---|---|
| Has a contact form, email sign-up or analytics | A privacy policy |
| Uses cookies or tracking that require consent after checking the applicable exceptions | A cookie notice, a cookie policy and a consent banner |
| Sells products, courses or services | Terms of sale and refund and cancellation information |
| Earns from affiliate links or sponsored content | A clear affiliate disclosure |
| Gives advice on money, health or results | A disclaimer |
| Sells software or an app | An end user licence agreement (EULA) |
| Hosts content uploaded by other people | A copyright complaints process, such as a DMCA page for US law |
| Is run by a UK limited company | Your company details shown on the site |
💡 Tip: Write down every tool your site uses before you write anything: email platform, analytics, payment provider, booking tool, chat widget, video embeds and ad pixels. Most policy mistakes come from forgetting one of them.
What goes in a privacy policy?
A privacy policy tells people what personal data you collect, why, and what rights they have. Under UK and EU data protection law you must give people this information when you collect their data, so almost every site needs one. The ICO lists the privacy information organisations should provide.
- Who you are and how to contact you about privacy
- What data you collect, such as names, emails, payment details and browsing data
- Why you collect it and the lawful basis for each purpose
- Who you share it with, such as your email platform or payment provider
- How long you keep it; our guide Email Data Retention Schedule: What to Keep, Review and Delete helps here
- People’s rights, such as access, correction and deletion, and how to complain to the regulator (the ICO in the UK)
⚠️ Warning: Do not copy another site’s privacy policy. It describes their tools and their data, not yours, and a policy that does not match what you actually do can cause more problems than having a short, honest one.
Do you need a cookie policy and banner?
If your site uses non-essential cookies or similar tracking, you generally need to explain them and get consent before setting them. In the UK these rules sit in the Privacy and Electronic Communications Regulations (PECR). Strictly necessary cookies, such as those that keep a shopping basket working, are exempt.
Analytics, advertising pixels and many embedded videos usually count as non-essential. The ICO’s guidance, checked on 27 October 2026, describes several specific exceptions, including qualifying statistical-purpose analytics. The analytics exception requires clear information and a simple, free way to object; it does not cover every analytics configuration. Check the current ICO exceptions and their conditions rather than relying on older articles. Our guide How to Set Up a Cookie Consent Banner That Actually Works covers the banner step by step.
Do you need terms and conditions?
Terms are strongly advisable if you sell, and useful even if you do not. For an online shop or course, terms of sale set out prices, payment, delivery, cancellations and what happens if something goes wrong.
For an information-only site, website terms of use are optional in most cases. They can still help by setting rules for comments, how your content may be reused, and links to other sites.
When do you need a refund policy?
You need clear refund and cancellation information whenever you sell to consumers online. In the UK, the distance-selling rules give buyers a 14-day cancellation period for most online purchases, and you must tell them about it before they buy.
- Physical products: explain how to cancel, how to return items and who pays for return postage
- Digital content: the right to cancel can be lost once a download or stream starts, but only if the buyer agreed to immediate access and acknowledged losing the right
- Services: explain what happens if someone cancels after the work has started
- Your own guarantee: if you offer more than the legal minimum, say exactly what and for how long
Which disclosures and specialist policies do you need?
Disclose affiliate links clearly, and choose specialist policies according to what your business does. In the UK, the CAP Code guidance on affiliate marketing, enforced by the ASA, says marketing must be obviously identifiable. In the US, the FTC expects clear disclosure too.
A disclosure page on its own is not enough. Make the advertising obvious before readers engage. Put a short, prominent note near the links, such as “Ad: affiliate link. We may earn a commission if you buy through this link.” An affiliate agreement is different: it is the set of terms for people who promote your products.
When do you need a disclaimer, EULA or DMCA page?
| Page | When it is worth having | What it covers |
|---|---|---|
| Disclaimer | You share advice on money, health, results or tools | That content is general information and results are not guaranteed |
| EULA | You sell or give away software, apps or plugins | What the buyer may and may not do with the software |
| DMCA page | You host user uploads and deal with US copyright law | How to report a copyright problem and how you respond |
A disclaimer does not let you make claims you cannot support. If a page promises income or results, change the claim rather than adding a disclaimer underneath it. Our guide Real Sales Proof vs Fake Sales Notifications: How to Show Social Proof Honestly explains why.
What business details must your website show?
UK rules require some business details to be easy to find. Under the Electronic Commerce Regulations, an online business should show its name, a geographic address and an email address. GOV.UK says a UK limited company website must show its registered number, registered office address, place of registration and limited-company status.
Many businesses put these in the footer and on the contact page. If you are VAT registered, include your VAT number too.
How do you check and maintain your legal pages?
Check your tools, policies and business details, then review them whenever the business changes. Work through this list for each website you run:
- List every tool on the site that collects data or sets cookies
- Publish a privacy policy that matches that list
- Add a cookie notice and banner where your cookies or tracking require consent, and test that it holds them back until consent
- Add terms of sale and refund and cancellation information if you sell
- Disclose affiliate links near the links themselves
- Add a disclaimer, EULA or DMCA page only if your site needs one
- Show your business details in the footer or contact page
- Link every page from your footer and from checkout or sign-up forms where relevant
- Get advice if you handle sensitive data, sell across borders or run a regulated business
How do you keep your legal pages accurate?
Review them whenever something changes, and at least once a year. The most common reason a policy goes wrong is not the law changing; it is the business changing and nobody updating the page.
- New tool added: update the privacy and cookie policies before it goes live
- New product or price model: check your terms and refund rules
- New country or audience: check whether different rules apply
- Date each page with “last updated”, so you can see when it was last reviewed
💡 Tip: Keep your business details in one place and copy from there. A tool such as TOS Docs, which stores them in a website profile, stops your address or email drifting out of step between pages.
Want these pages drafted from your business details? See how Scale.gg TOS Docs handles it, and check our Starter Bonus Bundle on the bonus page.
Frequently asked questions
Does every website need a privacy policy?
Almost every one. If your site has a contact form, an email sign-up or analytics, it collects personal data, and UK and EU law expect you to explain how you use it.
Do I need a cookie banner if I only use Google Analytics?
Do not assume that Google Analytics is exempt. Check the actual configuration against the current ICO conditions, including clear information and a simple, free objection mechanism for qualifying statistical uses. Uses outside an applicable exception need consent; EU requirements also depend on the relevant national rules.
Are terms and conditions a legal requirement?
Not always for an information-only site, but they are strongly advisable if you sell, and you must give buyers certain information before they buy.
How long is the UK cancellation period for online purchases?
For most online purchases, consumers have 14 days to cancel. Digital content and services have their own rules, so explain them clearly.
Is a disclosure page enough for affiliate links?
No. Put a short, plain disclosure near the links as well, so readers see it before they click.
Can I use legal-page templates, and where is your Scale.gg bonus?
Yes, as a starting point: edit templates to match what your business really does, and get advice where the stakes are high. Our article on Scale.gg TOS Docs covers one template-based tool. See our Starter Bonus Bundle page for the current Scale.gg bonus details and eligibility.
The bottom line
The legal pages your website needs follow from what it does. Almost every site needs a privacy policy, most need a cookie notice, and anyone selling needs terms and refund information. Add affiliate disclosures, disclaimers or a EULA only where they apply, keep the pages matched to your real tools, and get qualified advice when you are unsure.
Related posts
- Scale.gg TOS Docs: Website Policies Without the Blank Page
- How to Set Up a Cookie Consent Banner That Actually Works
- Email Data Retention Schedule: What to Keep, Review and Delete

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